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BRODEPOT

We've got you Bro!

Shipping & Returns

Bro-depot.com · Catalog

Shipping & Returns

We source everywhere and sell everywhere. Here's exactly how your order moves, and how returns work.

Worldwide shipping

We ship to customers around the world. Every order is packed in protective packaging built for collectibles — figures boxed and cushioned, TCG boxes sealed and corner-protected.

Standard

5–10 business days

Tracked, most regions

Express

2–5 business days

Priority handling

Pre-order

Ships after release

You're notified when it leaves

Shipping cost is calculated at checkout based on your destination and the weight of your order. You'll see the exact amount before you pay — no surprises.

What to expect

• Order confirmation

— you'll get an email the moment your order is placed, with your order number and a summary.

• Packing

— collectibles are packed with care. Figures are double-boxed; TCG boxes get corner protectors and a sealed outer sleeve.

• Tracking

— you'll receive a tracking number by email the moment your order ships. You can also check status under My Orders.

• Customs

— for international orders, import duties or taxes (if any) are the recipient's responsibility. We'll flag this at checkout where applicable.

Returns & refunds

We stand behind everything we sell.

• Ready-stock items

— 14-day returns on unopened, resellable items. The item must be in its original packaging, undamaged and unplayed.

• Pre-orders

— cancellations accepted before the order-by date for a full deposit refund. After the order-by date, the unit is allocated and non-refundable.

• Damaged in transit

— contact us within 48 hours of delivery with photos and we'll make it right. Replacement or refund, your call.

• Wrong item

— if we sent the wrong product, we'll cover return shipping and send the correct item free of charge.

To start a return or report an issue, reach us at [email protected] or use the contact form.