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BRO10
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Everything you need to know about ordering, pre-orders, shipping, payments and returns.
How do pre-orders work?
You reserve a unit by paying a deposit (or the full amount) before the order-by date. Your order request is logged the moment you pay, and we work to secure your unit from the brand. When the product releases, you settle the balance and we ship it.
What's an order-by date?
It's the cutoff to get in line for a pre-order. Order before it and you're in the pool for that release. After it, the run may close to new orders.
Do I have to pay the full amount upfront?
No. You can pay a deposit now and settle the balance later, before the product ships. Or pay in full at reservation and skip the balance step — your choice.
Will my pre-order definitely ship?
We'll do our best to secure your unit, but we can't promise quantity until the brand confirms production. If we can't secure it, you get a full refund of everything paid — no questions. If a release is delayed, we'll notify you and your order request stays in the pool.
Can I cancel a pre-order?
Yes — before the order-by date, cancel anytime for a full refund. After the order-by date your order is confirmed in the pool and non-refundable. If a brand cancels or drops the release for any reason — with or without official notice — you get a full refund of everything paid.
Where do you ship from?
We source from trusted suppliers worldwide and ship to customers everywhere. Your order is handled end to end — you don't need to worry about the logistics.
How long does shipping take?
Standard is 5–10 business days and Express is 2–5 business days for most regions. Pre-orders ship after release. You'll get a tracking number by email the moment your order leaves.
How much is shipping?
It's calculated at checkout based on your destination and the weight of your order. You'll see the exact amount before you pay — no surprises.
Do you sell in bulk or have minimums?
No minimums. Order as many units as you want — there's no hard purchase quantity.
Which payment methods do you accept?
We accept Visa, Mastercard and Amex, processed securely via Stripe. You'll be redirected to complete payment — your card details are never stored on our side.
Is my payment secure?
Yes. Payments are handled over an encrypted connection and processed by our payment provider. We never see or store your full card number.
What's your return policy?
Ready-stock items have 14-day returns on unopened, resellable items. Pre-orders can be cancelled before the order-by date for a full refund. Damaged-in-transit items are covered if you report within 48 hours with photos.
How do I track my order?
You'll get a tracking number by email the moment your order ships. You can also check status under My Orders.
How do I contact support?
Email us at [email protected] or open a support ticket from your account. We usually reply within one business day.