Limited time: 10% off all pre-orders this week
— code
BRO10
We've got you Bro!
How pre-orders work at Bro Depot — deposits, allocation, order-by dates, and what happens if things shift.
Pre-orders let you get in line for a unit before it's released. When you pay, your order request is submitted and logged — we then work to secure your unit from the brand. Here's the full flow:
• Reserve
— pay a deposit (or the full amount) to submit your order request. We'll do our best to secure your unit, but we can't confirm quantity until the brand confirms production.
• Order-by date
— each pre-order shows a clear cutoff. Order before it to be in the pool for that release.
• Balance due
— we notify you when the balance is due, before the product ships. No charge until then.
• Ships
— once released and in hand, we ship it and notify you with tracking.
You can choose to pay the deposit now and settle the balance later, or pay in full up front and skip the balance step — your call.
Pre-orders are split into two payments so you're never paying for something you haven't received:
• Deposit
— a portion of the total paid at reservation. This reserves your unit.
• Balance
— the remainder, due before the product ships. We'll notify you in advance, and you can settle it from My Orders.
• Pay in full
— prefer to settle everything at once? Pay the full amount at reservation and skip the balance step entirely.
If you pay in a different currency from the one shown, your bank or card network handles the conversion at their rate.
When you place a pre-order, we submit your request to the brand and work to secure your unit:
• Your order is logged the moment you pay — you're in the pool for that release.
• Final allocation depends on the brand's confirmed production and stock availability. We'll do our best, but we can't promise quantity until the brand confirms.
• If we can't secure your unit, we'll notify you and refund everything you paid — in full.
Manufacturers and importers sometimes push release dates. If that happens:
• We'll notify you as soon as we know the new date.
• Your order request stays in the pool — you don't lose your spot.
• The balance due date moves with the new ship date. You're never charged before the product ships.
• If the delay is significant, we'll offer you the option to cancel for a full refund.
• Before the order-by date
— cancel anytime for a full refund of your deposit (or full payment).
• After the order-by date
— your order is confirmed in the pool and non-refundable.
• Brand drop
— if a brand cancels or drops a release for any reason — including not hitting its minimum order and cancelling the whole run, with or without official notice — you get a full refund of everything paid. No questions.
• Refund timing
— refunds are processed to your original payment method within 5–10 business days.
Questions about a specific pre-order? Reach us at [email protected] or use the contact form.